Find answers about app protection, Apple permissions, subscriptions, purchase restoration and technical problems.
For help with HiLock, send an email and include your device model, operating system version, HiLock version and a short description of the problem.
We normally respond within two business days.
Open HiLock, grant the requested Apple permissions, select the apps you want to protect and enable protection.
HiLock uses Apple’s Family Controls, Managed Settings and Screen Time technologies to apply protection to apps selected by the user.
No. HiLock does not need to read messages, documents, photos or other private content inside protected apps.
Confirm that Screen Time and Family Controls permission is still enabled. Then open HiLock, remove the app from the protected list and add it again.
Open the HiLock Pro screen and select Restore Purchases. Make sure the device uses the same Apple Account used for the original purchase.
Open the Settings app on your Apple device, tap your name, select Subscriptions, choose HiLock and tap Cancel Subscription.
Cancelling stops the next renewal. Premium access normally remains available until the end of the current paid billing period.
Confirm that the correct Apple Account is active, then use Restore Purchases inside HiLock. If the issue continues, contact support with the approximate purchase date.
Email support with the steps that reproduce the problem. Include your device model, operating system version and HiLock version. Screenshots or a short screen recording may help.
Pricing is shown in the app using the customer’s App Store region and local currency. Subscriptions are processed and managed by Apple.
For additional information, review the Terms of Use.
Review HiLock’s policies before using the app or starting a subscription.